About Us

We’re a Barcelona-based company and we combine the boutique fitness industry with the newest generation of technology to provide studios and businesses with an All-in-One platform to streamline their operations and maximise their commercial success.

Our advanced set of in-house features cover everything from bookings, to payroll, marketing, and much more so our partners can retain, grow, and expand their clients base.

We’ve grown to over 1,000 clients in 30+ different countries and we’ve grown by leaps and bounds since we first started. We provide partners with:

Our platform - the heart of the system (B2B);
a white label iOS and Android mobile application (B2C);
an integrated Video on Demand tool;
our self-built Smart Marketing Suite;
and a Webshop to up- and cross-sell different products.

Our Objective

We’re continuing to grow our Sales Team to become the #1 tech partner for boutique studios in Europe and the rest of the world! Since we launched in 2019, we have already achieved the following:

We’ve built a community of over 3 million users,
Finalised a Series A Fundraising of $4+ million in December 2022,
Grown our team to more than 80 employees.

Your Responsibilities

For our Account Management Team in Barcelona, providing outstanding client relationship is our top priority. We’re looking for a dedicated and personable account manager to serve as our main point of contact on the UKI market. Your main tasks will be :

Owner of the onboarding of your accounts
Maintain accurate client records, keeping track of any updates
Act as the first and main point of contact in all matters relating to client concerns, complains and needs via chat, email or phone
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Build and strengthen client relationships to achieve long-term partnerships
Be the voice of your clients internally, identify their needs and participate in the creation of new features and business opportunities
Collaborate with teams Marketing & Product and Operations to improve internal processes and customer satisfaction

Your Profile

Native english
Professional experience as Account Manager/Customer Support Service will be highly appreciated
Proven track record of meeting or exceeding quotas and receiving positive customer feedback
Proficiency with common customer success and customer relationship management software, such as Intercom and Hubspot
Proactive, tech-savvy and having a team spirit as a winning combination
Customer-driven and highly curious about their needs
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
Good attention to detail and organisational skills
Good Excel level is a plus
Skills in languages as Dutch, French, German or others are a plus

Interview Process

Here’s what our interview process looks like:

Discovery call with the HR & Talent Acquisition Manager,
ITW with a team member,
ITW with the Head of Customer Success & Operations.

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(English) Account Manager UKI