Are you looking for that workplace where you can be part of a fun, energetic, and professional team that love what they do? Our HQ location is rapidly growing, and we are looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives!

WHAT IS KIDSTRONG?At KidStrong, we help parents build stronger, smarter, more athletic kids. KidStrong is a milestone-accelerator for kids walking through 11 years old. We help parents discover their child’s superpowers and build future-ready kids who are confident making friends, run the playground, and raise their hand high in the classroom. In other words… kids who will win at life!

KidStrong is rapidly growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with parents and kids and make an impact on their lives.

THE ROLE: The Director eCommerce Operations will oversee all aspects of KidStrong eCommerce Operations and reports directly to the COO. Through Shop.KidStrong.com, KidStrong sells science based, child focused equipment and apparatus and branded apparel. The position will oversee all aspects of eCommerce operations, including sales & marketing, product development, supply chain/distribution, customer care, and budgeting and planning for a fast growing and strategic division within KidStrong, Inc. The ideal candidate has a strong background with Direct to Consumer eCommerce sales in a start-up environment and is comfortable setting goals, establishing processes and procedures, and also driving initiatives to completion with a small team.

RESPONSIBILITIES:

Proven track record of launching new lines of business/products as well as a champion for growth and innovation.
Team will consist of direct or dotted line reports in: marketing, sales operations, product development, supply chain management, and operations.
Own and oversee development of product roadmap and eCommerce strategy evolution
Own and oversee selection of contract manufacturers and key suppliers to deliver to product roadmap
Own and oversee evolution of Shop.Kidstrong.com marketing strategy and demand generation
Own and oversee operations including demand planning, procurement, inventory management, and shipping/distribution
Own and oversee customer care and customer engagement strategy.
Identify and develop new partnerships to generate sales
Lead goal setting and progress updates for direct reports.
Create an environment that encourages creative problem solving, critical thinking and innovative idea sharing.
Provide leaders and stakeholders with regular status updates, feedback and appropriate reporting on key initiatives.

REQUIREMENTS:

7+ years of experience in product development, eCommerce strategy, sales & marketing execution, operations/ fulfillment, and financial planning
Prior general management experience overseeing direct-to-consumer eCommerce sales, marketing, product development, and operations within the fitness equipment, recreational/sporting goods, or children’s products categories.
General management/P&L ownership for an innovative, product focused company selling direct to consumers via eCommerce and other channels a requirement
Proven experience managing a growing eCommerce business and knowledge of key platforms and processes to effectively scale. (Shopify and Shipstation experience a bonus)
Proven track record of creating and leading go-to-market campaigns for new products
Ability to influence without authority and gain buy-in from other departments on ShopKidStrong initiatives
Excellent collaboration, leadership, communication, and decision-making skills; ability to balance strategy and execution of various change activities
Must be comfortable and effective in influencing stakeholders at all levels in the organization
Creative, out of the box thinking/problem solving
This position requires travel throughout the year with overnight stays
Aggressive self-starter and a strong team player who is flexible with a positive “can do” attitude
Entrepreneurial spirited, self-starter who is highly motivated
Demonstrated ability to work calmly in a fast-paced environment while effectively managing multiple opportunities
Ability to remain highly flexible and adapt to changes during times of high growth

SUPERVISORY RESPONSIBILITIES: This position will help to develop and grow the team focused on KidStrong’s fast growing and strategic eCommerce business.

SPHERE OF INTERACTION:This position will work closely with KidStrong Marketing, Programming, Operations and various members of the HQ team on a day-to-day basis.

KidStrong is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

KidStrong

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Director of eCommerce Operations