Re:Mind Studio - Weekend & Evening Assistant

About Re:Mind

Re:Mind is a sound therapy, breathwork and energy healing studio that brings calm to the heart of London.

Our mission is to cultivate and develop a peaceful, safe and welcoming space that encourages transformation, connectedness and wellbeing. We want to help people thrive by bringing calm, sacredness and balance to a hectic world.

We offer a unique and comprehensive approach to meditation and healing through the combination of 3 modalities in a group class setting. All sessions are led by kind, caring, and grounded expert teachers, also referred to as ‘calmers’, who are dedicated to providing a safe and nurturing space for clients to explore and deepen their practice.

Role Overview

This is an opportunity to be immersed in the Re:Mind Studio team and to grow with the business. As a Studio Assistant, you will be the first point of contact through welcoming and engaging with clients, teachers and team. Being in charge of set-up and re-set of meditation sessions, maintaining a clean and orderly space, selling products and services, and making sure the studio is a friendly, engaging environment for anyone who enters. Enthusiasm, excellent customer service, retail experience, and flexibility are key.

The ideal candidate will align with our ethos and be a thoughtful and energetic team player with a positive attitude, whilst taking the initiative to ensure the studio runs efficiently and effectively on a day-to-day basis.

Studio shifts are available in the evenings and weekends (and additional ad hoc covers), with key holder responsibility for opening or closing shifts.

Responsibilities

Welcoming each person who walks into the studio and oversee client check-ins.
Guiding new clients through to the lounge area with an introduction to the space.
Creating a welcoming space for all clients and maintaining a calm environment, offering guidance and support for the clients' experience, holding space for clients when and if needed.
Providing the first point of contact for sales of products and services. Keeping up to date with Re:Mind product and teacher/session information whilst actively promoting these to all clients to encourage sales.
Upholding impeccable customer service standards, anticipating client's needs and going above and beyond to deliver. Dealing with client feedback in a professional manner, especially in sensitive situations.
Overseeing client accounts, purchases, and responding to client enquiries. Overseeing the studio email inbox and filtering through incoming correspondence. Responding to enquiries across all communication platforms - studio phone and studio email inbox.
Throughly cleaning and organising the store, studio space, tea lounge and restrooms. Keeping utility room and stock room tidy at all times.
Working closely with the management team for store and studio operations. Reporting to the Head of Operations with regular handovers.
Gaining understanding and familiarity with the teachers and their teaching styles for the varying practices hosted at Re:Mind. Tending to teachers set up and re-set requirements and actively creating a welcoming environment for teachers to feel comfortable.

Requirements

Flexibility for evening and weekend shifts.
An interest in meditation and promoting health, mindfulness and sustainability.
Experienced a Re:Mind session (online or in-person) is a plus.
At least a year of retail and/or boutique fitness and/or yoga studio experience.
Excellent customer service skills and experience handling sensitive matters in a positive, professional and timely manner.
Strong attention to detail while maintaining high aesthetic standards.
Strong proactive team player who demonstrates flexibility, and punctuality, responding quickly and effectively using their own initiative.
Knowledge of using systems such as Shopify, ZingFit, Momence and Instagram is preferred but not essential, as training will be provided.

Salary & Contract:

£12 per hour (+ incentives) with a zero-hours contract

Incentives:

Complimentary studio sessions outside of work hours.
20% discount in store (applicable after trial period).
20% Friends & Family discount for in-store product, sessions, class packs and workshops (applicable after trial period).

Re:Mind Studio

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