Shift Supervisor


San Francisco, CA, USA

Full time

Customer Service

Feb 19

In partnership with the Director Team, the Supervisor is a member of the climbing center management team. A Supervisor is the 'point person' for managing the front desk and ensuring that the service delivered is consistent with the mission statement and core values of Movement. This role has a specific focus on customer service and front-line service operations; a Supervisor must have an eye for gym workflow, facility maintenance, and comprehensive staff mentorship. Passion, partnership, integrity, inclusion, and innovation drive us, and our Supervisors embody these values on and off the clock.

Primary duties & responsibilities

  • Opening/closing of the facility and financial reporting, as part of a rotating management schedule
  • Promotion of gym products and services including memberships, retail, and courses
  • Ensuring all safety and risk management procedures are upheld by clients and staff
  • Management and mentorship of staff; effectively communicating changes in policy, upcoming events, etc. as necessary
  • Facilitating the delivery of excellent front line customer service and serving as a role model to staff in this respect
  • Periodic training of staff in front desk operations
  • Managing instruction, retail, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to:
  • Receiving retail shipments/ processing invoices
  • Navigating unforeseen staffing changes
  • Organizing events
  • Engaging community partners
  • Various other tasks as assigned


  • Minimum 3 months front desk experience at Movement Gyms (or equivalent experience)
  • Demonstrated excellence in customer service, sales, organizational, and management skills.
  • Demonstrated ability to manage positive customer relationships and interactions.
  • Solid computer skills (web based applications, Word, Excel, POS applications).
  • Problem solving skills and ability to think creatively
  • Evening availability and weekend availability is required

Additional information

This position is a full-time, non-exempt position, with. 

Starting pay is at $23/hour, with flexibility based on experience.

FULL-TIME: Benefits include free membership, in-gym discounts, guest visits, potential 401(k) eligibility, paid time off, health benefits. 

Candidates who apply should be in excellent standing with their current director/management team.  

New hires will complete a screening process. 

Scheduled shift times may vary from week to week or month to month. 

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status or marital status.

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Personal Information


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Climbing, yoga, and fitness.