Front Desk Associate


Toronto, Ontario, Canada

Full time

Customer Service

Mar 14

About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 70 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 550+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

Medcan is recruiting for a full-time Front Desk Associate for our high-performance service team. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude and some flexibility in their schedule. The role is responsible for monitoring and facilitating the flow of patients through the clinic and for coordinating with other clinic staff to ensure an exceptional delivery of service.

The Accountabilities:

  • Welcoming and greeting clients, guiding clients throughout their visit and checking clients in and out of their appointments
  • Provide exceptional service: offering a beverage, escorting clients between clinic floors, hanging up coats etc.
  • Processing payments for appointments and products
  • Ensuring all appropriate patient forms are completed
  • Open and close procedures including next day preparation
  • Scheduling appointments for clients
  • Inventory of Reception supplies
  • Back up for the Concierge team and related tasks
  • Clinic Flow Desk coverage including managing patient and staff flow
  • Responding to all client issues and enquiries
  • Problem solve in a fast-paced environment
  • Troubleshooting
  • Maintain a good working relationship with other departments to ensure an outstanding client experience
  • Liaison with all clinic departments
  • Respond to staff and client inquiries via email and phone

The Requirements:

  • Prior experience in similar role
  • Ability to stand/walk for duration of shift
  • Four Star Hotel or hospitality experience is an asset
  • Education in health or a related discipline is an asset
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Beginner - Intermediate level skills in MS Office
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work well in a team environment
  • Ability to foster relationships outside of the Reception team

This is a permanent full-time position currently scheduled 5 days a week between Monday to Saturday, with the possibility of future Sunday shifts.

Located at our Toronto office at 150 York St.

Our Benefits:

Medcan’s philosophy of Live Well, For Life applies not only to our clients, but also our valued staff members. We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few.

This position comes with an attractive total compensation package including a competitive compensation model, a comprehensive benefits plan, RRSP matching, and a genuine opportunity to grow.

We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. Our enhanced benefits package is just one of the reasons why we continue to be one of Canada’s Best Managed Companies!


We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Management Specialist if you require accommodation.

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Inspiring You To Eat. Move. Think. & Live Well, For Life.