The TEAM LEAD
will be responsible for leading, initiating, and coaching the team in overall gym operations to ensure an exceptional “Judgement Free” member experience.Essential Duties And Responsibilities
- Model and maintain a welcoming atmosphere for all members, team members, prospective members, and guests.
- Initiate onboarding and developing a high performing member service representative.
- Provide any support needed by Club Manager(s)
- Resolving or deescalating club member issues or concerns.
- Modeling consistent +1% customer service
- Involved in all front desk related activities.
- Check members in, new member sign up, tours/info calls, facilitate member requests, issues, and questions.
- Initiating and coaching team members through Brand Excellence Standard for club cleanliness.
- Coach peers on the why, how, what of PF cleanliness practices.
- Understanding/Initiating Inventory supply orders processes.
- Understanding of basic statistics and abc reporting to assist with tracking or completion of daily paperwork if needed.
- Understanding of PF Mobile App and how to assist members with getting resources needed (current and new).
- Foster staff member understanding of general knowledge of the equipment in the facility.
- Ensures Member Services has discussion with all new-joins about taking New Member Orientation classes.
- Successfully complete a New Member Orientation class with members (current and new).
- Consistently leads by example when working with manager, staff and members.
- Hard working, enthusiastic, and energetic! Models G.E.A.R.
- Demonstrates consistent +1% customer service that aligns with the club culture.
- Superior problem solving and resolution skills.
- Exceptional reliability.
- Completed all PFU courses.
- Consistently models PF leadership expectation.
- Seeks opportunities for advancement.
Compensation: $16.00 per hour
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB: