Who We Are: Welcome to the Crunch Fitness Austin! Our mission is to enrich the lives of others through the power of well-being. As a Crunch Fitness franchisee, we believe in the Company philosophy of acceptance, tolerance and inclusion. With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out. In this tribe, we work hard, have fun, and make history!
Job Overview: The Personal Training Manager supports a high-performance, high-care culture that operates with speed and urgency in delivering results through member integration, programming, and development. They create a warm, kind, and hospitable club, allowing everyone to achieve their goals in a “no judgments” environment. The PT Manager position is a key member of our leadership team and is responsible for assisting the General Manager or Managing Partner with daily club operations, directly managing a team of personal trainers, and delivering a “WOW” experience for team members and members alike!
Primary Activities:
- Hire, train, and manage performance of a team of qualified Personal Trainers
- Assist in the development and fitness expertise of all Crunch team members
- Meet both new client acquisition and existing client retention targets for the club
- Coach and guide direct reports on how to engage, prescribe, acquire, and retain clients
- Conduct 1:1 meetings with direct reports to review performance, motivate, and guide to achieving individual and company goals
- Administer and manage the CrunchOne Kickoff experience through demonstrating, coaching, and guiding with the goal of acquiring personal training clients
- Ability to generate personal training client leads and new clients for the team
- Ensure accurate administration of PT services including, but not limited to, dotFIT program and supplements, client programming, and progress tracking.
- Maintain accurate reporting and data for insights into performance of the department
- Isolate, align, and direct resources informed by KPIs & organizational priorities
- Provide excellent customer service by responding to all member inquiries within 24 hours
- Report to the General Manager and Director of Fitness on key results and action plans
- Maintain accurate time clock and personal training session utilization records for proper labor controls and integrity
- Maintain accurate and up-to-date certification/CPR records of all personal training staff
Competencies:
- Excellent execution...takes prompt and assertive action to accomplish objectives
- Understands labor control, optimal staffing levels and controls overtime
- Leads by example with all member engagement programs and services
- Maintains high standards so gym is maintained in pristine condition
- Mobilizes to innovate and problem solve
- Persuasive, candid communicator who encourages open dialogue
- Sets examples in all behaviors and actions
- Demonstrates integrity and judgment that inspires trust
- Business Acumen: Basic understanding of industry, market, and key business drivers
- Creates a learning environment, strives for personal development, open minded
- Drives self and others to achieve extraordinary results
- Demonstrates confidence, humility and kindness mixed with humor and fun
Physical Demands:
- Must be able to lift or move 50 lbs.
- Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, and prolonged standing and walking
Required Education and Experience:
- High School Diploma or GED required
- Bachelor’s Degree preferred
- 1-2 Years as a Personal Trainer preferred
- Prior Management experience leading 3-10 employees preferred
Certified in one or more of the approved Nationally Accredited Certifications listed
- CPR/AED certified or can complete within 30 days from hire
Certifications: (One or more of the following is required)
- ACSM Certified Personal Trainer
- ACE Personal Trainer Certification
- NCSF Certified Personal Trainer
- NCCPT Certified Personal Trainer
- AFPA-Athletics and Fitness Association of America
- AFAA-American Fitness Professionals & Associated
- IFPA Personal Fitness Trainer Certification
- NASM Certified Personal Trainer
- NESTA Personal Fitness Trainer Certification
- NFPT Personal Trainer Certification
- NSCA Certified Personal Trainer or Certified Strength and Conditioning Specialist International Sports Sciences Association (with NCCA accreditation)