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Dedicated Account Manager

20 - EXOS Works, Inc
Full-time
Remote friendly
Worldwide

Job Summary:

The Dedicated Account Manager is an exciting role leading EXOS's innovative onsite team that supports the client’s employees’ health and fitness, as well as working as a main point of contact with our client to drive strategy and meet objectives. The Dedicated Account Manager will work closely with EXOS’s Senior Regional Director to guide the onsite team and provide expertise to our client on executing the vision and the strategy for advancing a comprehensive and integrated program. Working in a truly unique environment, the Dedicated Account Manager and his/her team will blend cutting edge fitness strategies to deliver valued services that promote the health and wellbeing of the client’s employees and in alignment with the client’s Health and Wellness objectives. The Dedicated Account Manager will capture and evaluate results of current programs and pilot initiatives to guide future direction in order to objectively guide his/her team in the selection and deployment of successful strategies.

Key Areas/Objectives for Account Manager Success:

Relationship Management:

  • Act as a main point of contact for client account representatives to assure practices align with business objectives and provide expertise to execute the implementation of client fitness and wellness vision

  • Demonstrate management effectiveness via consistency with onsite supervision and a strong focus on customer care, partnering touch points and swift issue resolution

  • Provide industry and EXOS recommendations on best practices and new approaches

  • Build and extend the depth and breadth of relationships at strategic and executive levels

  • Establish value of role to client decision-makers as a trusted consultant on the evolution of the program

  • Develop and maintain optimal client relationships

  • Supporting proactive client communication and culture of action

EXOS Onsite Team Leadership:

  • Provide consistent coaching and mentoring to the onsite EXOS teams operating multiple locations throughout US

  • Develop cohesive team environment as part of the EXOS culture

  • Educate on and direct team how to best utilize EXOS tools and resources

  • Ensure operational excellence and a cohesive experience across multiple locations

  • Lead the integration strategy of solutions within client site

  • Oversee the professional development of direct reports and coach managers to develop those they support

Service Delivery:

  • Focus and lead on time and quality of delivery, contract compliance, training and adherence, safety, strong team mentoring, coaching, engagement and support Identify operational best practices and develop implementation models that can be leveraged account wide

  • Proactively integrate and cross promote with client and other key departments

Innovation:

  • Oversee the strategic implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimize user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes

Reporting and Administration:

  • Manage a suite of comprehensive reporting mechanisms,  deliver current state updates and future thinking recommendations to multiple stakeholders, proactively deliver capital equipment projections, recommendations to achieve client financial objectives, manage contract and operational expenses, and fee based services

  • Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives

  • Manage outcome reporting cadence

  • Report and deliver overall results to client

Total Cost Management:

  • Help to control cost of goods and services, able to demonstrate cost savings/avoidance without compromising quality

  • Provide regular budget reviews, alignments and recommendations for key spends

Required Qualifications:

  • Bachelor’s Degree in Exercise Science, Health Promotion, or related field, MA/MS Preferred  

  • Advanced industry certifications preferred

  • Previous experience managing remote employees

  • Experience with Fitness and Wellness Programming (largescale wellness)

  • 3 years supervisory experience

  • 3 years of experience in client services

  • Strong proficiency using Microsoft software and Google products (Gmail, Drive, etc)

  • Willing to travel to 18 sites per quarter

Preferred Qualifications:

  • Previous multi-site management experience

  • Strong ability to support and coach remote site team members

  • Excels leading in a dynamic, fast-paced environment with competing priorities

  • Ability to plan, organize, prioritize and achieve effective time management to meet   

  • Knowledge of EXOS methodology

Physical Requirements:

  • Candidates applying for this position should be able to lift up to 50 pounds unassisted repeatedly throughout the workday. Also, the physical requirements of this job require frequent walking around and demonstrating and assisting with exercise movements, bending, stretching, lifting, pushing, pulling and squatting.

Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, annual base compensation for this position ranges from $75,000/year to $85,000/year. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

Who We Are:   

 An industry leader in holistic human performance, Exos has spent almost 30 years preparing a variety of audiences to achieve and exceed their goals. Working with elite athletes on the world’s stage, the military, employees of Fortune 100 companies, and members of the community, our coaches, methodology, programming, and technology can be found at over 400 locations around the globe.  

Simply put, we are a coaching company that “gets you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos Fit app, as well as immersive team-building experiences and virtual personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

While our reach has expanded, our own goal has remained the same: using evidence-based methodology and strategic programming to help people all over the world unlock their full potential and achieve their goals. 

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

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