Substitute Member Services Representative

20 - EXOS Works, Inc
Remote friendly

Job Summary:


We're seeking a Substitute Member Services Representative to join our team! As our new Substitute Member Services Representative you will:

  • Assist and respond to customer issues and inquiries

  • Create awareness of the Center through community outreach and connectivity 

  • Grow profit centers through promotion of club services to new and prospective members

  • Deliver an exceptional customer service experience for club members

  • Sustain and support membership retention through member engagement

  • Provide personalized site tours for potential members  

  • Perform other tasks as assigned

The Ideal Candidate will have:

  • At least one year of experience in a customer service based role 

  • A dynamic personality: enthusiastic, energetic, friendly & personable

  • The ability to multi-task; goal-oriented and self-directed 

  • The ability to connect with, inspire and motivate others with strong listening and interpersonal skills

  • Excellent verbal and written communication skills

  • Professionalism: polished appearance and phone manner

  • Flexibility: able to work evenings, weekends and holidays 

Physical Requirements:

  • Candidates applying for this position should be able to lift up to 50 pounds unassisted repeatedly throughout the workday. 

  • Frequent walking around and demonstrating and assisting with exercise movements; bending, stretching, lifting, pushing, pulling and squatting are movements performed daily.

Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $16.00/hour to $25.00/hour. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

Who We Are:   

 An industry leader in holistic human performance, Exos has spent almost 30 years preparing a variety of audiences to achieve and exceed their goals. Working with elite athletes on the world’s stage, the military, employees of Fortune 100 companies, and members of the community, our coaches, methodology, programming, and technology can be found at over 400 locations around the globe.  

Simply put, we are a coaching company that “gets you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos Fit app, as well as immersive team-building experiences and virtual personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

While our reach has expanded, our own goal has remained the same: using evidence-based methodology and strategic programming to help people all over the world unlock their full potential and achieve their goals. 

We are an equal opportunity employer

EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. 

Learn more here:

This job is closed.