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TV Tech Support

F45 Training, Inc.
Full-time
On-site
Austin Texas United States

F45 Training Inc., headquartered in Austin, Texas, offers consumers functional 45-minute workouts that are effective, fun, and community-driven. F45 utilizes proprietary technologies: a fitness programming algorithm and a patented technology-enabled delivery platform that leverages a rich content database of over 4,000 unique functional training movements to offer new workouts each day and provide a standardized experience across the Company's global footprint in over 65+ countries.

In this key role, you’ll be supporting F45tv, our proprietary TV platform that delivers industry-leading High Intensity Interval Training (HIIT) workouts to our studios around the world every day. You will be responsible for supporting the Athletics department by creating and testing new workouts, interfacing with studio owners and trainers to help troubleshoot tech concerns, and acting as the main point of contact both externally and internally for all inquiries and issues related to the F45tv Platform.

This role requires that you are familiar with the JSON file format, comfortable interfacing with customers on phone or zoom calls, and are eager to learn and adapt to unique applications.

This role is a perfect opportunity for those who are interested in the tech and software engineering world and are ready and willing to advance in a tech career. This role reports to the Software Engineering Manager.

Location: Remote (or hybrid). Candidates either from Austin, Texas or willing to work in US central time alignment (regardless of base location in US) are encouraged to apply.


Responsibilities

TV Tech Support will:

  • Be responsible for creating and managing global workout timelines.
  • Work closely with the Athletics Department to understand requirements for each new workout.
  • Perform JSON manipulation to create, edit, and test workout timelines on F45 TVs.
  • Manage and coordinate the uploading of movement diagrams, logos, and any other relevant assets for F45 TVs.
  • Monitor, respond to, and escalate franchisee support tickets, Facebook posts, and issues raised in Slack.
  • Will act as the primary point of contact both internally and externally for all inquiries and issues related to the F45tv platform.
  • Will ensure coordination of data between Athletics portal and the F45tv platform.
  • Will identify and execute optimizations for the F45tv platform through process improvement, workflow efficiencies, potential cost and time reduction strategies, and recommend solutions where possible.


  • Experience working with the JSON file format.
  • Experience using the Mac OS terminal and running command line programs.
  • Comfortable communicating with customers over Zoom calls to understand and triage potential tech issues.
  • Strong problem solving and critical thinking skills.
  • Proven communication skills - both written and verbal.

Serious bonus points

    While these are great-to-haves, these are by no means disqualifying as many extremely talented developers haven’t checked most of these off.


  • Fitness is an important part of your life or you have a daily gym routine!
  • Master of Google-Fu and capable of finding solutions online.
  • Experience writing and running code in any programming language.
  • A persistent debugger willing to battle through troubleshooting.

F45 Training is committed to offering competitive pay and benefits.

  • Incredible Medical, Vision and Dental benefits
  • Competitive salary, based on experience
  • 401(k)
  • Flexible / Unlimited PTO
  • Casual dress and laid-back work environment
  • Fun, fitness and health orientated environment

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F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This job is closed.